Neuro Ai Return & Refund Policy — Summary Statement

Last Updated: July 2026

At Neuro AI, we want you to feel confident when choosing our products to support your focus, relaxation, sleep and overall wellbeing.

We stand behind the quality of our products and offer a 30-day money-back guarantee on eligible purchases made directly through our website.

If, after giving your Neuro AI product a fair opportunity, you feel it isn’t right for you, you may be eligible to return it and request a refund in accordance with the terms outlined below.

1. 30-Day Money-Back Guarantee

Our 30-day money-back guarantee gives you the opportunity to experience your Neuro AI product and decide whether it is right for you.

To be eligible for a refund under this guarantee:

• You must have purchased the product directly from Neuro AI Australia.
• You must contact us within 30 days of receiving your order.
• We recommend using the product consistently and as directed during the 30-day period to give yourself a reasonable opportunity to experience its intended benefits.
• You must contact our customer support team before returning the product.
• The product must be returned in accordance with the return instructions provided by our team.

Our 30-day money-back guarantee applies to eligible products and does not limit or replace your rights under the Australian Consumer Law.

2. How to Request a Return

If you would like to request a return or refund, please contact us at:

Email: info@neuro-ai.com.au

Please include the following information in your email:

• Your full name
• Order number
• Product purchased
• Date of purchase
• Reason for your return

Our team will review your request and provide you with the relevant return instructions.

Please do not send your product back before contacting us and receiving confirmation from our team.

3. Return Conditions

To help us process your return efficiently:

• The product must be returned within the timeframe specified by our customer support team.
• All included accessories and components should be returned where applicable.
• The product should be securely packaged to minimise the risk of damage during return shipping.
• You are responsible for ensuring the returned product reaches us safely unless otherwise agreed with our team.

We reserve the right to assess returned products before approving a refund under our 30-day money-back guarantee.

4. Return Shipping

Return shipping arrangements will depend on the reason for the return.

If you are returning a product under our 30-day money-back guarantee, return shipping costs may be the responsibility of the customer unless otherwise agreed by Neuro AI.

If the product is faulty, defective or does not meet a consumer guarantee under Australian Consumer Law, we will assess the issue and provide an appropriate remedy in accordance with your legal rights.

Please contact our team before returning any product so we can provide the correct instructions.

5. Refunds

Once your returned product has been received and assessed, we will notify you of the outcome of your refund request.

If your refund is approved, the refund will generally be processed to the original payment method used for the purchase.

We aim to process approved refunds within 5 business days of receiving and approving the returned product. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

6. Faulty or Defective Products

If you believe your Neuro AI product is faulty, defective or not functioning as expected, please contact our customer support team as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Photos or videos where relevant
• Any other information that may help us assess the problem

We will work with you to determine the appropriate solution.

Depending on the circumstances, this may include a repair, replacement or refund, in accordance with your rights under Australian Consumer Law.

7. 12-Month Warranty

In addition to our 30-day money-back guarantee, eligible Neuro AI products are covered by a 12-month warranty against eligible manufacturing defects.

The 12-month warranty is separate from our 30-day money-back guarantee.

The warranty does not cover damage caused by misuse, accidental damage, improper care, unauthorised modifications or normal wear and tear, except where otherwise required by Australian Consumer Law.

Please contact us if you believe your product has a manufacturing defect so our team can assist you.

8. Australian Consumer Law

Our 30-day money-back guarantee is provided in addition to your rights under the Australian Consumer Law (ACL).

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to you under Australian Consumer Law that cannot legally be excluded, restricted or modified.

If a product does not meet a consumer guarantee, you may be entitled to a remedy depending on the circumstances, which may include a repair, replacement or refund.

Our 30-day money-back guarantee does not affect these statutory rights.

9. Products Purchased From Other Sellers

If you purchased a Neuro AI product through an authorised retailer or another third-party seller, please contact the business you purchased from regarding their return and refund process.

Your rights under Australian Consumer Law may still apply.

10. Changes to This Policy

Neuro AI may update this Return & Refund Policy from time to time to reflect changes to our products, services or legal obligations.

Any updates will be published on this page with the revised Last Updated date.

11. Contact Us

If you have any questions about our returns, refunds, warranty or 30-day money-back guarantee, please contact our team.

Neuro AI Australia
Email: info@neuro-ai.com.au
Phone: +61 450 239 311
Location: Perth, Western Australia