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Perth, WA

info@neuro-ai.com.au

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Terms & Conditions

Last Updated: December 2025

These Terms of Service outline the rules and conditions for using NeuroAi’s website, products and services. By accessing or using our offerings, you agree to these terms.

1. Use of Our Products and Services

NeuroAi provides wellness-focused products designed to support relaxation, focus, sleep and general well-being. Our products are not medical devices and are not intended to diagnose, treat or cure any medical condition.

You agree to use our products responsibly and in line with any instructions or guidelines provided.

2. Account Responsibilities

When creating an account, you agree to:

• Provide accurate information
• Keep login details secure
• Notify us of unauthorised access

You are responsible for all activity carried out under your account.

3. Purchases and Payments

All purchases made through our website or platforms must be completed using approved payment methods. Prices and availability may change without notice. Any applicable taxes or fees will be displayed at checkout.

4. App and Device Data

By using our apps or connected devices, you agree that anonymised data may be used to improve product functionality and performance. Personal data handling is governed by our Privacy Policy.

5. Intellectual Property

All content, branding, product designs and software associated with NeuroAi are owned by NeuroAi or licensed to us. You may not copy, modify, distribute or commercialise any intellectual property without written permission.

6. Prohibited Use

You agree not to:

• Reverse engineer or tamper with any product or software
• Misuse our services in a way that disrupts functionality or security
• Use our products for unauthorised commercial purposes

7. Limitation of Liability

To the extent allowed by law, NeuroAi is not liable for:

• Indirect or incidental damages
• Losses resulting from misuse of products
• Issues caused by unauthorised modifications or improper use

NeuroAi products support wellness but do not replace professional medical advice. Always consult a qualified health professional for medical concerns.

8. Warranty

NeuroAi may offer product warranties as communicated at purchase. Warranty coverage does not apply to:

• Misuse
• Accidental damage
• Unauthorised repairs or modifications

9. Suspension or Termination

We may suspend or terminate your access if you violate these terms or engage in harmful behaviour toward our systems or community.

10. Updates to These Terms

We may revise these Terms of Service as our products and services evolve. The updated version will take effect once posted on our website.

11. Contact Us For questions about these terms, reach us at: info@neuro-ai.com.au

Official Statement

We have observed that certain media outlets have published inaccurate and false reports about BrainCo. We hereby make the following clarification:

  1. None of our products, including FocusCalm, transmit any raw biometric data from users (including athletes) to our servers. The applications process user EEG and IMU biometric signals locally on the user's device and are automatically purged after each session.

  2. Our company's technology and products are designed and intended strictly for civilian use. They are not used by, developed for, or supplied to the military of any country. We have no collaboration of any kind with any military in any country.

  3. We do not share nor provide user data to any government, of any country, under any arrangement.

  4. In response to malicious online reports, we reserve the right to pursue legal action.

  5. Assured Information Solutions, LLC, an independent U.S.-based cybersecurity consulting and audit firm, has completed an Agreed Upon Principles (AUP) compliance audit of BrainCo's systems, which concludes that BrainCo user's biometric data (i.e. EEG data) is processed securely on local devices and is not transmitted to any external servers.

Assured Information Solutions (AIS) is a cybersecurity consulting firm with over thirty years of experience in information systems security, auditing, network engineering, digital forensics, and ethical hacking. AIS has provided services to government agencies, Big Four accounting firms, Fortune 100 companies, and organizations of all sizes.